Work can be thought of as a series of steps that flow through traditional departmental boundaries, intertwining with the lives of customers and service users. These flows are called business processes and their design, management and improvement are leaders’ main responsibilities.

The aim of this workshop is to give participants sufficient knowledge of process management and improvement concepts so that they can assess and improve the main business processes in their organizations.

What you will learn

• Identifying areas of services that are most valuable;
• Prioritizing improvements to have the greatest impact;
• Identifying and removing the causes of waste in processes;
• Aligning information, business and human resources processes to support improvement;
• Establishing and leading improvement programs.

How you will benefit

Benefits to the individual: This workshop will help you as a manager or professional to acquire a working knowledge of how to identify, manage and improve processes. This is invaluable to you in your everyday work and in your whole career because it will give you new insights into how work flows in your organization and how to design or improve processes to reduce errors and waste so that they flow more effectively and efficiently.

Benefits to the organization: This is an important workshop for all organizations to send their policy makers, managers and professionals on because it will give them the ability to actually improve the way that work is done in the organization. They will learn to see work as a series of processes that can be more easily designed and managed and they will learn how to improve the quality of work while at the same time making it more cost-effective.

Who should attend

Policy makers, operational managers and professionals who are responsible for designing, managing and improving processes in their organizations are kindly invited to apply.