Managing Compliance Risks after the Covid-19 Pandemic

Feb 15 – 26, 2021 Ljubljana, Slovenia No Fee
Feb 15, 2021

What will you learn

Participants will discuss the impact of the Covid-19 pandemic on taxpayers’ compliance behavior.

After nine months of Coronavirus outbreak, tax administrations have already adapted to the new reality, adjusted their processes, and reset priorities. In this respect, participants will debate how tax administrations are balancing between their role in the implementation of relief measures and their traditional responsibility for protecting the integrity of the tax system. They will also try to identify how tax administrations are ensuring the right resourcing and focus on compliance activities and in tracing payment (after the measures expire).

A real compliance risk management case from one of the tax administrations in South East Europe will be shared with them. Participants will be encouraged to share their experiences.

In doing so, they will learn how to effectively adjust compliance risk management activities to manage risks (adjustments to processes, choice of compliance strategies, and risk assessment tools).

Who should attend

Officers of risk management units in tax administrations. 

This online course will be delivered through the CEF Online Learning Campus. The envisaged workload for the participants is about 1.5-3 hours per week. It will feature three online webinars to exchange knowledge and experience (each about 1-1.5 hrs),  as well as a self-paced study of learning resources and peer-to-peer discussion. Participants will be asked to submit two assignments after the first and second webinar. 

The course will be held in English. No translation will be provided. 



  • Gerhard van Wilgen, Senior Advisor Enforcement Strategy / International Affairs Tax and Customs Administration, the Netherlands
  • Steffen Normann Hansen, CEF Associate Fellow
  • Ekrem Hysenaj, Acting Director General, Tax Administration of Kosovo


This learning initiative was supported by:

Ministry of Finance, the Netherlands