Managing Tax Administrations through the Covid-19 pandemic and change

Online course: April 1 – 10, 2020ILeadership for Managing Reforms, Tax Policy and Administration

In light of the recent developments linked to the Covid-19 outbreak, we have taken the decision to deliver this initiative as online knowledge-sharing opportunity. In addition, we have re-adjusted the course content initially prepared for face-to-face discussion. In this redesigned online course, we will focus our discussion on change management with an exchange of experiences on how tax administrations manage to respond to the evolving Covid-19 pandemic. We will shortly touch upon developing a vision of the next generation of tax administration, and will reserve more time for deeper discussion on the topic in future CEF learning initiatives.

In this online knowledge-sharing course:

  1. We will connect you to other senior officials of tax administrations across South East Europe and support you in together adopting, learning, and relearning new skills to manage and lead. The evolving Covid-19 pandemic affects our lives in a way never seen before. In little time our lives have changed quickly. A lot of clarity has been lost. In such times, public leaders and managers are crucial actors. The chiefs and deputy chiefs of tax administrations and heads of development and strategy departments have to respond together with their teams to a range of new organizational challenges. It could be that the new challenges will overwhelm us and lead to deep crisis. It could also be that they will inspire us to re-think our course of action and lead us into a better future.
  1. We will discuss how the dynamic and unforeseen Covid-19 developments trigger the need to scale up change management capacity in tax administrations. Tax administrations are already exposed to external developments that require them to build capacity to change. They are, for example, part of a changing environment in which large tax payers operate across borders, requiring them to develop a flexible and adaptive approach to managing tax compliance. To promote change, tax administrations need good governance mechanisms that enable internal consultation, communication and cooperation.
  1. And, we will provide you an opportunity to review important change aspects and success factors in modernizing tax administrations. A successful modernization of a tax administration entails, for example, changes to the organizational structure, procedures, strategies, management and culture; and it benefits from simplifying the tax structure, developing appropriate reform strategies, carrying out realistic reform actions, and ensuring strong political commitment.

Who Should Attend

This online knowledge-sharing opportunity is designed for chiefs and deputy chiefs of tax administrations, heads of development and strategy departments. Suitable candidates will be approved by the CEF.

Practical Information

No fee will be charged for officials working in the public sector.

This online course will be delivered through the CEF Online Learning Campus. The envisaged workload for the participants is about 1.5-3 hours per week. It will feature three online meetings to exchange knowledge and experience (each about 1-1.5 hrs), as well as self-paced study of learning resources and peer-to-peer discussion.

Faculty & Facilitators

  • Aleksandar Andreeski, Tax Advisor for risk analysis, Public Revenue Office, North Macedonia
  • Erling Andersen, Danish Tax Agency
  • Hans Verschraagen, Tax and Customs Administration, the Netherlands
  • Jana Repanšek, CEF Director
  • Maja Tomšič Pavlič, CEF Program Specialist
  • Robert Bauchmüller, CEF Chief Program Officer
  • Steffen Norman Hansen, CEF Associate Fellow
  • Vasilika Vjero, Independent Fiscal Expert; former Director General of Tax Administration, Albania

[This course was initially envisaged as blended learning initiative on Designing Modern Tax Administrations.]


This learning initiative was supported by:

Ministry of Finance, the Netherlands Slovenia's Development Cooperation Ministry of Finance Slovenia