Developing Tax Administration Change Management Capability

Jan 22, 2020 , Ljubljana, Slovenia Webinar
Jan 22, 2020 Leadership for Managing Reforms

How will you benefit

During the webinar, you will discuss how to manage change as a continuous process of managing a portfolio of multiple, overlapping change initiatives. As it is a difficult process to manage, you will focus only on the most important elements: analyzing and understanding the factors that influence the organization (political direction, scope and performance of the organization, government’s fiscal and economic situation, the staff’s skills, rules, processes and procedures); developing a master strategy and overall approach to the change; and understanding the different players in the process. You will be encouraged to share their experiences.

By the end of the webinar we will have:

  • Discussed change management in the context of restructuring processes and procedures at tax administrations.
  • Discussed the factors and challenges that influence the implementation of changes.
  • Debate resistance to change.
  • Shared real cases from Irish revenue and Dutch Tax administration
  • Exchanged experiences.

What will you learn

We will address the following topics:

  • Leaders as the key drivers of change
  • Resistance to change
  • Project planning
  • Developing capability (requires a strategic approach to embed change management)

Who should attend

The webinar will engage heads of functional and development and strategy departments in tax administrations.


  • Norman Gillanders, CEF Associate Fellow
  • Hans Verschraagen, Tax and Customs Administration, the Netherlands

Practical information

When: January 22, 2020 from 10:00 until 11:30 CEST.

Where: From the convenience of your own computer, tablet or smartphone; you are encouraged to jointly connect with your colleagues.

How: You need to install the WebEX plugin to your device. This will take only a few minutes but may require informing your system administrator. For detailed technical information please read the Guidelines on how to attend a webinar before the webinar starts.

Participation is free of charge.

To register for this webinar click the “Apply now’’ button on the right-hand side, or click here. You will be redirected to the CEF Online Learning Campus, where you need to click the “Enroll’’ button under the title of this webinar.

Please see General Information on Learning at the CEF.