Enhancing Written and Oral Communication

Workshop: May 22 – 24, 2018ILjubljana, SloveniaILeadership for Managing Reforms

To successfully convey messages in a world overloaded with information, officials need to be versatile communicators. You need to formulate concise and easy-to-understand messages, prepare for specific audiences, and use credible examples in your texts and speeches. At live presentations or in written responses to journalists’ questions, you also have to use a variety of techniques for managing difficult questions. Political factors, legal constraints, and media scrutiny, only add to the complexity of the challenge. Guided by top international experts and employing modern audio and video equipment, this workshop offers you an opportunity to practice your communication skills in a relaxed, engaging and trusting environment.

What will we cover?

Through a combination of brief lectures, small group work, and plenary discussions, we will focus on the most fundamental aspects of professional communication – writing and speaking.  

Drawing on your writing and editing examples, we will learn how to develop and strengthen the content of your most important documents. We will strive to make your writing clearer, concise and more effective. To confidently engage with the audience in public presentations or meetings, we will also address the most essential communication techniques including the use of body language, and handling nerves.

While the course focuses on communications in English, many past participants have found its principles directly and immediately applicable to their local languages.

How will you benefit?

At the end of the workshop you will:

  • Understand all key elements of excellent communication, and know how to implement them 
  • Understand the importance of researching audience and identify what will interest, benefit and attract them
  • Understand the power of using credible examples
  • Gain insight in your strengths and identify areas for further improvement
  • Know how to use body language to improve your confidence
  • Understand and know how to use techniques for managing questions, interruption and difficult people
  • Be able to establish clarity in your writing
  • Know how to outline, organizing and highlight key messages 
  • Know how to guide the reader through sentences and paragraphs
  • Understand the importance of editing
  • Know how to avoid bureaucratic language
  • Enhance your editorial style and consistency
  • Know how to use formatting

Who should attend?

The workshop is designed for public officials in ministries of finance, line ministries, central banks, or other government agencies, who are involved in preparing and/or editing the annual budget, macro-fiscal documents, economic reports, other strategic documents, or key external communications for their organization. Officials who work on inputs for such documents (e.g., program managers, planning and financing experts, heads of departments, and communications experts) are kindly invited to attend the workshop.

Sufficient knowledge of English writing and editing is required to attend the course.



Mary Gregg, Communication Expert, Ireland

Mary works for the Office of the Revenue Commissioners in Ireland. She provides training in effective writing and writing for the web. She has developed a writing style guide, which provides information and guidelines on how to write clearly and professionally. Mary also writes online learning courses on a range of topics for Revenue staff.

Johnny Fallon, Account Director, Carr Communications

Johnny has written a number of academic papers and regularly writes for National media outlets like the Irish Independent. He is also a regular contributor to Radio and TV and is highly experienced in this regard. He contributes to media training and preparation for clients. As an active user of social media he was listed as one of the top 100 policy influencers on Twitter in Ireland and won a RaboTweetie in 2013.



This learning initiative was supported by:

Ministry of Finance, Slovenia Carr communications