Strengthening Communication Skills: From Verbal Communication to Reporting Audit Results

May 10, 2023 , Online Webinar
May 31 – Jun 2, 2023 , Ljubljana, Slovenia Workshop

Effective communication is key to performing successful audit activities. Some argue that for internal audit professionals to be successful in their roles, strong communication skills are even more important than the technical skills. Knowing how to deal with different stakeholders and providing them with clear information is therefore critical as the way audit findings and recommendations are communicated impacts the perceived quality and value of the audit.

About this learning event

Only with strong communication skills, will internal auditors be able to perform activities which will add value and improve an organization’s operations. Are you ready to strengthen your communication skills, develop better relationship with key stakeholders, and deliver high-quality audit reports?

This blended learning event will focus on key communication skills and tools that internal auditors can use to deliver high-impact audit activities. We will address several skills from listening, interviewing, negotiation, to providing feedback and reporting. As it is particularly important to develop confidence to use those skills in practice, we will offer a safe environment and numerous opportunities to deepen those skills. After completing this initiative, internal auditors will develop more persuasive communication skills and be prepared to apply these skills in practice. They will also learn about techniques and tools that will help them deliver high-quality, clear, and effective audit reports.

Participants of this blended learning activity will participate in several highly-interactive and participatory webinars that will focus on key communication skills. In addition, activity will conclude with the workshop which will boost their reporting skills. The activity will include:


February 28
  • Webinar 1: 10:00-12:30 (CET)

    The art of active listening

March 21, 2023
  • Webinar 2: 10:00-12:30 (CET)

    The mystery of questioning and interviewing

April 12, 2023
  • Webinar 3: 10:00-12:30 (CET)

    The joy of dealing with different personalities

May 10, 2023
  • Webinar 4: 10:00-12:30 (CET)

    The magic of providing feedback

May 31 – June 2, 2023
  • Face-to-face workshop

    The power of reporting audit results

  • End

Who should attend

This learning initiative has been designed for heads of internal audit departments, senior internal auditors of ministries, agencies and other public sector organizations.

Participants are expected to take an active part in this online course activities. The success of the workshop is directly dependent on the participants’ active engagement in the discussions and group work. In view of the interactive nature of the event, the participants are required to have;

  • a good command of the English language as there are no interpretation services planned
  • stable internet connection
  • microphone and a web camera

 Applicants can expect to go through the selection process in order to be selected to take part in this initiative.

Practical information

Applications need to be submitted no later than February 16, 2023. Candidates will need to be approved by the CEF; selected candidates will be informed right after the conclusion of the selection process.

Selected candidates are expected to take part in all parts of this initiative, four webinars and the workshop. Webinars will be delivered via Zoom.


  • Victor Lipet, Head of Operational Audit Division, National Bank of Moldova
  • Tina Toman Pfajfar, Independent Expert, Slovenia
  • Charlot Oltmans, Operational Auditor, Ministry of Finance, the Netherlands
  • Welmoet de Ruijter, IT Auditor, Ministry of Finance, the Netherlands


This learning initiative was supported by:

Ministry of Finance Slovenia Ministry of Finance, the Netherlands National Bank of Moldova