Knowledge Exchange for Developing Resilience in Tax Institutions No. 1

May 28 – 30, 2024 CEF, Ljubljana, Slovenia No Fee

About this study visit

The visit aims to raise awareness of the importance of investing in knowledge management to strengthen and enhance the resilience of institutions. It is key that public institutions have a systematic understanding and invest in knowledge management as this can help organizations structure their processes, resources, and systems more efficiently. The learning activities will support institutions and teams to adopt practices that will allow them to act towards the concept of learning organizations.

As a knowledge hub, the CEF will share its experience in the transformation to a learning organization as we deem it beneficial for public institutions. Participants will discuss how to develop and sustain the culture that encourages and enables the free exchange of knowledge, insights, and experience as it drives a business toward the achievement of key strategic institutional goals.

The visit will involve representatives of regional tax administrations visiting the CEF. Through presentations and interactive modules by the CEF staff, participants will learn about the "building blocks for becoming a learning organization", exchange experiences, learn from each other, and deepen their understanding of learning needs. On the second day, the participants will also visit the Financial Administration of the Republic of Slovenia (Finančna uprava Republike Slovenije - FURS), to learn about their experiences in knowledge sharing and internal learning systems.

Who should attend

CEF tax coordinators and other staff at tax administrations, responsible for training of tax officials from Bosnia and Herzegovina, Bulgaria, Croatia, and North Macedonia.


  • Jana Repanšek, CEF
  • Natasha Ilijeva Acevska, CEF
  • Robert Bauchmüller, CEF
  • Irena Lukač, CEF
  • Ajda Turk, CEF

Practical information

Travel and accommodation costs for up to three selected participants from Bosnia and Herzegovina, Bulgaria, Croatia, and North Macedonia, will be covered by the Ministry of Finance of the Netherlands and the Ministry of  Finance of the Slovak Republic.

No fee will be charged for the officials working in the public sector. Coffee breaks and lunch during the workshop will be provided.


This learning initiative is supported by:

Ministry of Finance, the Netherlands Ministry of Finance of the Slovak Republic Ministry of Finance, Slovenia