CEF Tax Coordinators' Meeting: Developing Knowledge Sharing Culture

Sep 21, 2022 , Ljubljana, Slovenia Online Meeting
Sep 14, 2022 Leadership for Managing Reforms

This meeting is the fourth activity of the initiative for developing a knowledge sharing culture in tax administrations, started in 2021. A series of meetings will help participants recognize the numerous benefits that knowledge sharing brings to every individual, team, and institution. Participatory meetings offer Tax Coordinators a platform for developing ideas, sharing knowledge, and learning from each other. In doing so, we aim to help them strengthen their capacity for systematic knowledge sharing in the long term. As we know that internal readiness for such changes needs to be built patiently, we want to continue with such practice also in next years.

About this learning event

As knowledge sharing is an important aspect of knowledge management that contributes to enhancing organizational learning, enhances employees’ performance, and improves cooperation between organizations and individuals, we will help participants recognize that learning and knowledge sharing are crucial sources of value creation in each institution.

During the first three meetings, we identified the most crucial topics, which need to be addressed for bridging the gap in achieving institutional knowledge-sharing. After addressing IT development, existence, and operational use of an information system or IT components during the second meeting, the third one focused on the development of staff. The fourth will focus on the legal systems and law procedures in tax administration. With this step-by-step approach and addressing specific topics, we want to help participants understand how complex knowledge management is. 

What will you learn

Through different activities, we will help participants recognize best practices for enabling effective knowledge sharing within legal frameworks in tax administrations. Participants will discuss how knowledge-sharing needs to be developed as a mental model change and how this would impact positively the attitude and behavior of an institution's personnel.

Participants will have an active role from the beginning until the end of the learning process by being engaged in agenda design, preparations, and delivery. This will enable them to address their real needs, help learn from peers’ experiences, and build their own learning loops.

The learning process during the meeting will be supplemented by hosting experts. They will help develop participants’ ideas.

Target audience

CEF tax coordinators, other staff at tax administrations, responsible for learning of tax officials, and legal experts at tax administrations. 


  • Hans Verschraagen, Change Management Expert, Tax And Customs Administration of the Netherlands
  • Gerhard van Wilgen, Lawyer, Strategic Advisor at International Affairs Department, Tax And Customs Administration of the Netherlands


This learning initiative was supported by:

Ministry of Finance, the Netherlands