Human Resources Management: Decision-Making Process in Risk Management

Apr 23 – 25, 2024 CEF, Ljubljana, Slovenia No Fee
Mar 23, 2024 Tax and Revenue Collection

About this learning event

Given the current unstable global situation, compliance risks and tax administrations’ ability to manage them effectively have been significantly affected. The workshop will address tax administrations’ capacity to implement a contemporary compliance risk management (CRM) methodology. This methodology helps tax administrations mitigate major compliance risks, which make up the bulk of their respective country's tax gaps.

The workshop will focus on the effective management of human resources to successfully implement CRM. In this respect, participants will focus on soft skills, which can contribute significantly to decision-making in risk management by facilitating effective communication, understanding diverse perspectives, and creating a collaborative environment. These skills enhance the adaptability and resilience of decision-making processes, ultimately improving an organization's ability to navigate and manage risks successfully. 

The topics covered will also include recruiting skilled professionals, providing training and development programs, implementing compliance initiatives, promoting ethics and integrity, and retaining talents. Various approaches and tools for making well-informed decisions throughout the entire process will also be discussed.

Who should attend

Heads of risk management units in tax administrations are invited to apply. 


This workshop will be delivered by representatives of the Tax and Customs Administration, the Netherlands.

Practical information

Travel and accommodation costs for up to two selected participants from Albania, Armenia, Bosnia and Herzegovina (up to three), Bulgaria, Croatia, Kosovo, Georgia, Moldova, Mongolia, Montenegro, North Macedonia, Romania, Serbia, Türkiye and Ukraine will be covered by the Ministry of Finance of the Netherlands and the Ministry of Finance of the Slovak Republic. 

No fee will be charged for the officials working in the public sector. Coffee breaks and lunch during the workshop will be provided. 


This learning initiative is supported by:

Ministry of Finance, the Netherlands Ministry of Finance of the Slovak Republic Ministry of Finance, Slovenia

Submit your application today to secure your spot at our course. Deadline for applying to this course is March 23, 2024.