About this learning event

This annual Human Resources Management (HRM) workshop will address strategic talent management and the shaping of organizational culture. It will explore how HRM can intentionally build a skilled and motivated workforce and culture needed to support retention and modernization processes, through measurable practices and diagnostic tools.

The workshop will focus on how values- and competency-based systems can be used to shape recruitment, development, performance, and career progression, while also strengthening organizational culture, motivation, and employee experience. Participants will work with practical models, get to know diagnostic tools, and real-life cases to better understand and measure the human factors that influence institutional performance, resilience, and reform capacity.

The challenges in building future-ready organizations cannot be addressed through isolated HR practices alone but require coherent values- and competency-based frameworks, strong leadership at all levels, and a clear understanding of organizational culture and employee experience. Building on the 2024 workshop on HRM and risk management and the 2025 workshop on performance management, feedback culture, and communication, this 2026 HRM workshop will deepen the strategic and practical lens by focusing on how tax administrations can intentionally design future-ready organizations that are able to attract, develop, motivate, and retain people while supporting institutional reform and modernization.

Learning Objectives

Participants will have the opportunity to:

• Improve their understanding of competency-based systems that link recruitment, performance evaluation, learning, and career development.
• Explore practical approaches to building an attractive, motivating, and inclusive workplace aligned with institutional goals.
• Learn how to diagnose organizational culture and employee experience and translate insights into concrete actions.
• Strengthen leadership and people-management capacities, as well as change management capacities.
• Share real institutional cases and co-create solutions to common HR and organizational challenges.
• Enhance their ability to demonstrate and communicate HRM’s contribution to reform, modernization, and institutional performance.

Who should attend

The workshop places particular emphasis on the role of middle managers and unit heads as culture carriers and people leaders, bridging HR policies and daily organizational practice. Participation of both HR and non-HR managers is strongly encouraged to ensure alignment between HR policies and daily leadership practice.

This workshop is designed for:
• HRM experts and senior HR officers in tax administrations and ministries of finance
• Heads of operational units and middle managers with people-management responsibilities and professionals involved in organizational development, training, leadership development, and employee experience initiatives in tax institutions.

Faculty

This workshop will be delivered by:
Hristina Velkovska, Vita Institute, North Macedonia

Practical information

Travel, accommodation and hospitality costs for up to two selected participants from Albania, Armenia, Bosnia and Herzegovina (up to three), Bulgaria, Croatia, Kosovo, Georgia, Moldova, Mongolia, Montenegro, North Macedonia, Romania, Serbia, Slovenia, Türkiye, and Ukraine will be covered by the Ministry of Finance of the Netherlands, the Ministry of Finance of the Slovakia, and Ministry of Foreign and European Affairs of Slovenia.

Partners

This learning initiative is supported by: